Turnkey Receptionist

Reception-as-a-Service Platform | Laravel + Vue.js

Overview

Turnkey Receptionist is a SaaS platform that helps businesses connect with professional receptionists on demand—like Uber, but for customer service. Instead of hiring a full-time receptionist, companies can quickly access vetted remote agents to manage their front desk, customer queries, and scheduling needs.

We were brought in to design and develop the platform from the ground up—covering everything from backend logic and API development to frontend implementation and ongoing upgrades.

Challenge

The goal was to build a scalable, production-ready marketplace for remote receptionist services. This wasn’t just a booking app—it needed dynamic form generation, complex multi-step workflows, real-time scheduling, and seamless user management.

Key requirements:

Business owners can create and customize receptionist tasks
Receptionists manage multiple client interactions with role-based access
Notifications via email and SMS
Secure and fast performance, even under load

Our Solution

Backend (Laravel)

We built a robust backend using Laravel with over 100 API routes, designed using SOLID principles. The architecture supports:

Dynamic form generation and validation
Contact and task scheduling systems
Role-based access control
Real-time status updates
Notification dispatch via email and messaging
Logging, rate-limiting, and reCAPTCHA protection

We followed a test-driven development (TDD) approach with nearly 1,000 unit and integration tests using PHPUnit and Pest. These tests consistently caught regressions and edge cases before deployment—keeping the system stable during rapid iteration.

“When we changed a key model relationship, our API-level tests flagged 4 edge case bugs instantly—before they ever hit production.”

Frontend (Angular → Vue.js)

The initial frontend was developed using Angular 1. As the framework aged, we transitioned to Vue 3, which provided:

Cleaner component structure
Improved developer experience
Global state management using Vue Store
Lazy loading and code chunking for lightning-fast performance

This migration resulted in a more modern, maintainable frontend and a noticeably faster user experience.

“Vue’s tooling and chunking gave us fast page transitions—even with complex flows.”

DevOps & Workflow

CI/CD pipeline using GitLab
Separate staging and production environments
Automated testing and deployment flows
Logging and monitoring integrations for observability

Results & Impact

High performance with optimized LCP (Largest Contentful Paint) and nearly invisible loading transitions
Robust backend protected by strong validation, test coverage, and logging
Ongoing maintainability with modular architecture and test-first approach
Faster feature rollout after MVP, thanks to a stable foundation

Summary

Turnkey Receptionist is a full-featured, production-grade SaaS platform connecting businesses with remote receptionists in real time. We architected and delivered the entire stack—from database schema and APIs to UI transitions and deployment pipelines.

Want to build a scalable service marketplace like this?

Contact us